The Publicists Against Publicity

March 12, 2012

 
 
The Publicists Against Publicity
by Dana Horne
 
 
I’ve given this article a lot of thought on whether I should share my experience with NASCAR Publicists. Last week I decided to share some of the experiences I’ve had with the people hired to handle publicity and PR for teams, drivers and sponsors. I hope doing so will provide some insight as to why appearance info isn’t readily available.
 
I’ve been providing NASCAR driver appearance information through the DriverAppearances.com website for a decade.   The goal for Driver Appearances.com was (and still is) simple: Serve NASCAR fans by providing the most up to date appearance information for NASCAR drivers. 
 
Unfortunately I naively believed that was also the goal of the publicists and various team, driver and sponsor representatives. I assumed these representatives would gladly want to provide driver appearance information. 
 
I was so wrong.
 
I launched DriverAppearances.com in late 2000. In February 2001 SPEED Channel had contacted me. They wanted me to provide them with driver appearance information during Speed Week for their new venture into NASCAR coverage.
 
I started contacting the teams’ and drivers’ publicists. The response I got was less than warm. That didn’t discourage me. I wasn’t calling them to make friends. I was calling to let them know about my website and I ask if they would provide me with appearance information for their driver.
 
When I actually got to speak to them, they were not at all interested. Despite many repeat attempts to contact them, a majority of those calls went unreturned.  
 
I don’t need two hands to count the number of helpful representatives I’ve dealt with over the past decade. The number of people who made/make themselves accessible to questions, willing to provide appearance details or take an interest in making sure the details were/are accurate, are almost non-existent.
  
I had one representative of a driver treat me with such disrespect you would have thought I asked him to pay me to list his driver’s appearances. I won’t name the driver, but let’s just say he’s not exactly super popular with fans. This person actually had the gall to ask me how much money I was making with my website. His ego clearly got the best of him when he said, “we’ll handle this on our own” and hung up on me.
 
I had a gentlemen, who booked a lot of drivers to sign autographs at his store, tell me how a publicist refused to promote the appearance on the team’s or driver’s website. The reason: Too many fans showing up would mean more work for her and that didn’t benefit her. It’s clear she had not realized fans benefit everyone working in the NASCAR industry.
 
Assistant Editor at a popular NASCAR weekly newspaper used DriverAppearances.com for appearance listings because he couldn’t get that info from the drivers’ PR. We were both puzzled over why so many representatives refused to provide this information for a widely read and respected publication.
 
There are other stories of blatant disregard for providing such information for fans. But not all were unwilling to be helpful.
 
Amy Walsh was Matt Kenseth’s PR gal 10 years ago. Amy could not have been more helpful. Just about every weekend Kenseth did an appearance at his merchandise hauler. Amy would shoot me out a quick email with the details.   If I ever had any questions, she was quick with responses. 
 
Kerry Gilbert was another fantastic PR person. Kerry was Hank Parker, Jr.’s representative. And like his driver, he was totally fan friendly and willing to provide appearance information. Judging from Kerry’s interaction with fans, it was obvious he understood the importance of them to this sport.
 
One of the best in the NASCAR PR arena to date was Jade Gurss. Jade was hired by Budweiser to handle Dale Earnhardt Jr.’s publicity.   Despite having to work with the most popular driver during a difficult and historic time – the passing of Dale Sr., the media requests for Dale Jr were vast. Yet Jade was always approachable. He may not have personally responded, but he made certain someone got the answer to me. Like Kerry, Jade went out of his way to extend his time for the fans.
 
Jade is now Director of Corporate Communication for Andretti Autosport and author of, In the Red, a fantastic inside story of the 2001 NASCAR season with Dale Earnhardt Jr.  Despite Jade's busy schedule and being out of the NASCAR industry, Jade recently shared his time answering some questions for me and provided this really great insight:
 
"I was lucky because my client was the sponsor – Anheuser-Busch, so everything I did was driven by the need to sell beer. I didn't work for the team or the driver, so I had a slightly different view of how to approach things.
 
I think many of the teams with in-house efforts rate their public and media relations department at the bottom of the priority chart, because most don't have a good understanding of effective publicity. Most think that because a PR/media department doesn't make the cars go faster and usually doesn't bring large checks in the door like the sales staff, it's not important.  I think that's horribly short-sighted because good media and publicity goes a very long way to keeping existing sponsors. It also leads to building a stronger brand for the team and drivers."
 
Jade explanation was interesting. I’m sure it explains why some of the publicists aren’t helpful and unwilling to interact with the fans. I believe Jade would be the first to agree, it’s never excusable to disregard NASCAR fans if your desire is to work in the NASCAR industry.
 
The arrival of social media caused me to foolishly assumed  twitter would make the publicist more accessible and willing to respond to simple questions regarding certain appearances. I was wrong, again.
 
Though many teams, drivers and sponsor representatives have gotten better with sharing appearance information via social media, not all have. I don’t need any limbs to count the number of reps who have responded to my questions via Twitter. Yet, Jade, who is no longer working in the NASCAR industry, found time to respond. For whatever reason, current reps simply refuse to be helpful. Even if that only requires less than 140 characters to do so.
 
I’ll probably never know the true reasons for the lack of interest from publicists. I’ve learned a long time ago I can still serve NASCAR fans without them. Perhaps one day they’ll appreciate the fact that the fans are the reason they have a job.
 
More importantly, I hope I’ve given you some understanding as to why listings may not be available until the last minute or aren’t listed at all.
 
As always, I value your feedback. Leave your comment below!
 

 

 

  

   ————————————————–

Let me know your thoughts on today's issue!

 

 Remember – sharing is caring!
————————————————-

Are we connected on Twitter? | Come write on my Facebook Page wall!

{ 11 comments… read them below or add one }

Rich March 12, 2012 at 9:56 am

Great article. Maybe the people that should care are the sponsors. They set up an appearance at their retail store expecting some benefit from luring the fans out to their store. They have a local interest in having a good number of fans show up. Some have Nascar shirts and stuff available. Some give out fliers and advertising stuff. I think they would like more publicity.

Reply

Beth March 12, 2012 at 10:27 am

Very informative and it's no surprise, given my experience over the years.  My guess is the publicists main focus is to make the driver available to the sponsors.  The fans will take any crumb offered because they are true fans.  Thanks, Dana, for info not available elsewhere.

Reply

Jay March 12, 2012 at 12:45 pm

I agree with both Rich & Beth  and it is difficult to get these representatives to see the points given by them. As the social media is far more advanced today, I see where the threat can be, but yet, the publicist can be utilized confidently & bring not only news to the fans, but information to the teams and/or sponsors. The representatives fail to see this mainly due to their, as you said it Dana, their ego(s). This isn't difficult to see, when money is placed in view, it's easy to see that person's true desire.

Reply

Priscilla March 12, 2012 at 10:16 pm

Thanks Dana that was a Great article and it really is to bad that you have to pretty much be a big sponsor with lots of $$ to get the simple information from PR's.  I think it is really awsome that there are a couple of drivers who post their own apperances on Twitter.  I my eyes it show that they really do think of their fans!!  I am very greatful for all of those who take time out for their fans, who are not scarred to shake hands or take pictures with their fans!!! Thaks for all that you do to help keep all of us fans posted!! =D

Reply

Dana Horne March 13, 2012 at 7:19 pm

I so appreciate everyone taking the time to share their comments and feedback..  NASCAR fans are the best!

Reply

Tammy Brewington March 14, 2012 at 10:00 am

As a former PR rep in the Nationwide Series I can vouch for everything you've mentioned in this wonderful article.  It's not just blatant disregard to fans and others trying to get info, but among the PR reps themselves.   I have never understood it, but honestly for me, I think it comes down to ego.  They start to buy into the whole persona of 'being famous' in a sense and the ego grows.  They don't have time for the 'little people' anymore.  
We had a full time driver, but occasionally a Cup driver would drive our car on Saturday and I would have to deal with the Cup PR rep and more times than not I was treated as a 2nd class citizen as well.  
An example, last year when the Nashville Superspeedway hosted its last ever race I was working freelance on pit road and had a friend with me doing some photos.  We were simply walking down pit road and I saw a friend, Elliott Sadler.  My assistant wanted to go over and speak to him, so I told her to go.  She walked towards him and when she got within 5 feet of him his PR rep jumped out and told my friend to "leave him alone, he's about to go in the car", which wasn't true, there was still about 15 minutes to go.  I walked over and asked what was the problem and she told me the same thing.  I simply looked at her and told her talked her down to about 6 inches tall.  And told my friend to come with me.  
I think most PR reps are more of a hindrance than a helper, which was NEVER my style.  Thanks again for the great article and with exposure like this maybe it will start to change, but probably not.  Have a blessed day!  Tammy from Race And Grace/Facebook

Reply

Dana March 14, 2012 at 2:41 pm

Tammy,

Thank you so much for sharing that information. I figured ego played into a lot of the reason for the representatives not willing to provide info. Many thanks for your insight!

Reply

Hal Raimey March 19, 2012 at 3:33 pm

I've worked in sponsor PR and know the no-help kind of rep all to well.  We derisively called them "helmet holders."

Reply

Dana June 21, 2013 at 3:18 pm

LOL!!   Hal, sadly there seems to be too many of them.

Reply

Kerry Gilbert June 21, 2013 at 2:57 pm

Thank you, Dana. I'm very honored to have been mentioned in your article. It drives me absolutely insane to see how some "PR reps." (quotations are intentional, since they're really not fulfilling that title) handle incredibly reasonable requests like yours. I appreciate you recognizing my efforts. Take care!

 

KG

Reply

Dana June 21, 2013 at 3:22 pm

Kerry, you were one of the best — always helpful and always kind.   

Dana

Reply

Leave a Comment

Previous post:

Next post: